Privacy Policy

Last updated: 17 September 2026

1. Who we are

Sovreyn Limited (“Sovreyn”, “we”, “us” or “our”) provides the Sovreyn chauffeur-dispatch and operations platform, including the Sovreyn Chauffeur mobile application and associated websites and services.

You can contact us about privacy or data protection matters at hello@getsovreyn.com.

2. Our role and the role of your operator

Sovreyn is used by chauffeur operators and their authorised users to manage bookings, chauffeurs, vehicles, clients, passengers and related operational activity.

Depending on the circumstances, Sovreyn Limited may act as a controller of personal information, for example in relation to our own customer accounts, website, security, support and service administration.

Where an operator uses Sovreyn to manage information about its clients, passengers, chauffeurs, bookings or journeys, that operator may determine why and how that information is used. In those circumstances, the operator may be the controller and Sovreyn may process information on its behalf.

If your information was provided to Sovreyn by a chauffeur operator, you may also wish to contact that operator regarding how it uses your information.

3. Information we may collect

Depending on how you use Sovreyn, we may process information including:

• your name, email address, telephone number and other contact information;
• postal or physical address information where required for operational purposes;
• account identifiers and information associated with your Sovreyn account;
• chauffeur profile information, licence, PCO or PHV information and other compliance details;
• chauffeur and vehicle documents;
• profile photographs, vehicle photographs and other images or files that you upload;
• vehicle information, including registration, make, model and operational or compliance information;
• booking, hire, journey, passenger and client information;
• pickup, stop and destination information;
• flight, train or other travel information associated with a booking;
• job acceptance, decline and operational status information;
• vehicle-check information;
• post-hire reports, ratings, notes, expenses, additional costs and supporting evidence;
• messages, support requests and other information you provide to us;
• precise location information when a chauffeur chooses to enable live location;
• device, application, diagnostic, security and product-interaction information; and
• information required to authenticate access to the Sovreyn Chauffeur application, including a registered mobile number and verification activity.

We do not use information collected through the Sovreyn Chauffeur application for third-party advertising or cross-app advertising tracking.

4. Where information comes from

We may obtain personal information:

• directly from you;
• from the chauffeur operator or organisation through which you use Sovreyn;
• from authorised users of that operator's Sovreyn account;
• from information entered in connection with bookings or journeys;
• from the Sovreyn Chauffeur application while you use it;
• from files, photographs or documents uploaded to the service;
• automatically from your device or application where necessary for security, diagnostics or operation of the service; and
• from third-party services used by an operator in connection with a booking, where permitted.

5. How we use information

We may use personal information to:

• provide and operate the Sovreyn platform;
• authenticate users and control access to accounts;
• send one-time SMS verification codes for chauffeur login;
• create, manage and fulfil chauffeur bookings and journeys;
• allocate work to chauffeurs;
• allow chauffeurs to accept or decline jobs;
• provide vehicle checks and operational status workflows;
• provide operators with live operational information;
• maintain journey and status histories;
• support chauffeur profile, vehicle and compliance management;
• process post-hire reports, expenses and supporting information;
• send operational communications and notifications;
• provide customer support;
• diagnose problems and maintain the security and reliability of the service;
• prevent misuse, fraud or unauthorised access;
• improve and develop Sovreyn;
• comply with legal, regulatory, tax, accounting and contractual obligations; and
• establish, exercise or defend legal claims where necessary.

We do not sell personal information to advertisers.

6. Location information

The Sovreyn Chauffeur application includes an optional live-location feature intended to support operational dispatch while a chauffeur is carrying out a job.

If a chauffeur enables live tracking, the application may collect precise location information and send it to the relevant chauffeur operator so that authorised dispatch users can see the chauffeur's position and journey progress.

Location may continue to be collected in the background while the device is locked or while another application is being used.

A chauffeur is not required to enable location sharing in order to continue the operational job workflow.

Where tracking has been enabled, it is designed to continue during the active job, including after Hire Complete where the chauffeur has not yet returned to base. Tracking stops when the chauffeur selects Back At Base, when the chauffeur manually stops live tracking, or where the device or operating system prevents further collection.

Location information may also be used to create a historical journey trail associated with the relevant Hire record.

Location information is used for operational dispatch and journey-record purposes. It is not used for advertising.

A chauffeur can decline location permission or change location permissions through their device settings. Doing so may prevent live tracking but does not prevent the chauffeur from progressing through the job workflow.

7. Our lawful bases for using personal information

The lawful basis we rely on depends on the purpose for which information is being processed.

Contract: processing may be necessary to provide services under a contract with a customer or to take steps connected with entering into a contract.

Legitimate interests: processing may be necessary for legitimate business and operational interests, including providing and securing the Sovreyn platform, supporting chauffeur operations, preventing misuse, improving the service and supporting customers, where those interests are not overridden by the rights and interests of the individual.

Legal obligation: processing may be necessary for us or, where applicable, an operator to comply with legal, regulatory, accounting or other obligations.

Consent: in circumstances where consent is the appropriate lawful basis, such as certain device permissions or optional features. Where processing relies on consent, you can withdraw that consent at any time, although this does not affect processing that was lawful before consent was withdrawn.

8. Artificial intelligence

Some Sovreyn features may use artificial intelligence to assist authorised users with tasks such as extracting information from documents, structuring information, processing expense-related information or helping prepare operational responses.

AI-assisted output is intended to support authorised users rather than replace their judgement. Users should review relevant AI-assisted output before relying on it for operational or commercial decisions.

Where personal information is processed through an AI service provider, we take appropriate steps to protect that information and limit its use to providing the relevant Sovreyn functionality.

9. Who we share information with

We may share personal information where necessary with:

• the chauffeur operator or organisation through which you use Sovreyn;
• authorised users within that organisation;
• technology providers that support hosting, databases and infrastructure;
• cloud-storage and file-processing providers;
• SMS and communications providers;
• email service providers;
• mapping and location-service providers;
• flight, travel or operational-data providers where relevant to a booking;
• analytics, diagnostics and security providers;
• artificial-intelligence service providers where an AI-enabled feature is used;
• accounting, payment or business-integration providers where applicable;
• professional advisers, including legal and accounting advisers;
• regulators, courts, law-enforcement authorities or other public bodies where disclosure is legally required; and
• a buyer, investor or successor organisation in connection with a genuine corporate transaction, subject to appropriate safeguards.

Service providers acting on our behalf are expected to handle personal information only for the services they provide to us and to apply appropriate security and confidentiality protections.

We do not share chauffeur location information with advertising networks for advertising purposes.

10. International transfers

Some of the technology and service providers used to operate Sovreyn may process information outside the United Kingdom.

Where personal information is transferred internationally, we take steps intended to ensure an appropriate level of protection in accordance with applicable data-protection law.

Depending on the destination and circumstances, this may include relying on applicable adequacy regulations or appropriate contractual safeguards and data-protection terms.

You can contact us if you would like further information about the safeguards relevant to an international transfer of your personal information.

11. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of operational, contractual, accounting, legal, security and dispute-resolution requirements.

Different information may therefore have different retention periods.

• authentication and security information may be retained for as long as needed to protect accounts and investigate misuse;
• active chauffeur and vehicle information may be retained while required by the relevant operator;
• uploaded documents may be retained while required for operational or compliance purposes;
• booking, Hire, status and journey information may form part of an operator's long-term operational record and is not necessarily deleted when a journey is completed;
• historical journey-location points may be retained with the relevant Hire record;
• support correspondence may be retained where needed to maintain a record of the issue and its resolution; and
• information may be retained for longer where required by law, necessary for the establishment or defence of legal claims, or subject to a legitimate preservation requirement.

Where information is no longer required, we may delete or anonymise it where appropriate.

12. Security

We use technical and organisational measures intended to protect personal information against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

Access to Sovreyn is restricted according to user roles and permissions where applicable.

The Sovreyn Chauffeur application uses controlled account access. Chauffeur access is enabled by the relevant operator, and normal app authentication uses the chauffeur's registered mobile number together with a one-time SMS verification code.

No method of electronic storage or transmission can be guaranteed to be completely secure, but we work to maintain protections appropriate to the nature of the information processed.

13. Your rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing;
• request portability of information where applicable; and
• withdraw consent where processing relies on consent.

These rights are not absolute and may depend on the circumstances and the lawful basis for processing.

Where Sovreyn processes information on behalf of a chauffeur operator, we may need to refer your request to that operator or work with the operator to respond.

To make a privacy request, contact hello@getsovreyn.com.

Information about deletion requests is also available at https://www.getsovreyn.com/data-deletion.

Revoking Chauffeur App Access is not necessarily the same as deleting personal information. An operator may revoke a chauffeur's ability to access the app while retaining information that it is required or entitled to retain for operational, contractual or legal purposes.

14. Complaints

If you have concerns about how your personal information has been handled, please contact us first at hello@getsovreyn.com.

You may also have the right to make a complaint to the UK Information Commissioner's Office or another data-protection supervisory authority applicable to you.

15. Children's privacy

Sovreyn is a professional business and chauffeur-operations service and is not designed for use by children.

We do not knowingly provide chauffeur accounts to children.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as Sovreyn develops, our services change or legal requirements change.

Where appropriate, we may notify users of material changes through the service or by another suitable method.

The latest version will always be published on this page.